Privacy notice

Who is responsible for your information?

Primeworks Networking (Pty) Ltd is the responsible party for personal information processed through this website and through enquiries submitted to us. We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

Information we collect

Depending on how you interact with us, we may collect:

• your name, company name, email address, telephone number and the information included in an enquiry;
• records of our correspondence with you;
• technical information such as IP address, browser and device details, pages visited, approximate location and security logs; and
• information reasonably required to provide or discuss services.

Please do not submit passwords, banking details, identity documents or other sensitive information through the general contact form.

How we use personal information

We use personal information to respond to enquiries, assess service requirements, prepare proposals, provide and support services, maintain business records, secure and improve the website, measure website usage, prevent abuse and comply with legal obligations.

We process information where you have consented, where it is necessary to take steps at your request or perform an agreement, where the law requires it, or where our legitimate business interests are not overridden by your rights.

Contact forms, security and analytics

Our website uses third-party services to process contact-form submissions, distinguish legitimate enquiries from automated abuse and understand aggregated website usage. These services may process technical information and use cookies or similar technologies according to their own privacy terms.

Who may receive the information?

We do not sell personal information. We may share it with trusted service providers that help us host, secure, operate or communicate through the website; with professional advisers; or with authorities where disclosure is required by law. Service providers are expected to process information only for the relevant purpose and to apply appropriate safeguards.

Cross-border processing

Some technology providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and arrangements that offer appropriate protection as contemplated by POPIA.

Retention and security

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, resolve enquiries, maintain required records or meet legal obligations. We apply reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your rights

Subject to applicable law, you may ask whether we hold personal information about you, request access to it, ask for inaccurate or outdated information to be corrected or deleted, object to certain processing, or withdraw consent where consent is the basis for processing. We may need to verify your identity before acting on a request.

Send privacy requests to info@primeworks.co.za with “Privacy request” in the subject line.

Cookies and browser controls

Cookies and similar technologies support website functionality, security and measurement. You can restrict or delete cookies through your browser settings. Doing so may affect some website features.

Complaints

If you believe we have not handled your personal information appropriately, please contact us first so that we can investigate. You may also lodge a complaint with South Africa’s Information Regulator through its official complaints process at inforegulator.org.za.

Changes to this notice

We may update this notice when our website, services or legal obligations change. The current version and update date will be published on this page.

Scope: This notice covers the public Primeworks website and general enquiries. A service agreement or another specific notice may provide additional information for customers, employees or suppliers.